Download fails with 404

Date: 2014-09-28 03:52 am (UTC)
From: [identity profile] raja1999.livejournal.com
I purchased the book and tried the steps given here. It fails for me; it shows an annoying captcha, then either gives me *another* captcha (which, I assume, means I didn't read the previous captcha correctly) or gives me a 404 error ("The requested URL ... was not found on this server.")

Later: Ok, I got it to work by using Firefox on Mac OS X. (The UI isn't as described here, but it can be figured out.)

Not aimed at you, but: Mr Saunders, *please* consider not punishing your customers this much!

Re: Download fails with 404

Date: 2014-09-28 07:10 am (UTC)
ellarien: Blue/purple pansy (Default)
From: [personal profile] ellarien
Do you by any chance have more than one Google account? That might explain that behaviour, if you purchased under one but the browser thinks you're logged in as the other.

I think Google Play is really set up for Android users -- to whom the three-dots thing is a more obvious signifier of menu.

Re: Download fails with 404

Date: 2014-09-28 04:47 pm (UTC)
From: [identity profile] raja1999.livejournal.com
No and yes. No I don't have more than one, but yes other members of my family use this machine occasionally. However: I had to log in to the "correct" account at the start of the process in order to see Google Play (and make my purchase). I would think that once I had done that, it should have handled the rest correctly. Perhaps Google should consider hiring someone who actually uses the internet :-P

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