The quoted material below is quoted material.
An apology from the CoNZealand Chairs
We acknowledge that we got some things wrong at the Hugo Awards Ceremony today, and through doing so have hurt members of our community.
We sincerely apologise for that hurt. We apologise for the mispronunciations of names, and any disrespect implied. Phonetic guidelines were made available to us, and we did not overcome the challenges we faced.
As Chairs, we accept full responsibility for this. The Chairs also made the decision to provide an agnostic platform for all the participants, and did not place restrictions on any speech or presentations.
The Chairs also extend our personal apology to Claire Rousseau for not including video in the introduction to the Best Fancast Award. Video is an important medium within the Fancast category and we regret its omission. It was not intentional, but it did cause hurt.